*전화를 건 사람의 신원을 밝히기(근무 중)
This is Mark Walters of TNG Agency.
It’s a personal call.
I’m calling on behalf of Ms. Min.
It’s Mr. Park’s secretary.
It’s me, Bill.(informal)

**통화하고 싶은 사람을 부탁하기
May I talk to___
Can I speak with___
Mr. Han please.
Is Miss Nelson in/there?(Informal)

** 통화를 원하는 사람이 부재 중 이거나 전화를 받을 수 없는 상황을 대신 설명하기
I’m sorry. She’s not at her desk right now.
He’s out of town on business.
She has just stepped out of the office.
She is gone for the afternoon.

** Message를 전달할 의사가 있는지 와 그 내용을 묻기
Would you like to leave a message?
Can I give him a message?
Will you call back later?
Can anybody else help you?

** Message의 내용을 남기기
Just tell him I called, please.
It’s rather confidential/private.
Let me call back later.
Call me at____#
Contact me at my office.